Byrnes Communications

Byrnes communications agency

Customers speak volumes.

Are you listening?


Byrnes Communications is a customer-first marketing agency. We work with technology companies to help them engage their most valuable resource – their customers. Customer-first marketing uses customer interests and goals as the “North Star” to drive marketing strategy; the focus is on providing value at each step of the customer journey. This approach drives long-term business growth by increasing the value you provide to your customers and, in turn, their value to you.

Byrnes Communications provides marketing consulting services to technology companies across four key practice areas: Advocacy, References, Insights, and Content. We help our clients engage their customers as advocates; capture customer stories to share as references; gain a deeper understanding of customer needs and pain points through insights; and develop compelling content for-and with-their customers.

Learn more about our approach to customer-first marketing and see what our clients have to say about working with us. 


How can you harness the passion of your customers to drive business growth, while increasing the value they get from your company? Customer advocacy.  Learn more about how we can help you increase customer lifetime value with a strategic approach to advocacy.


How do you develop customer feedback programs that actually drive improvement throughout your company, and value back to your customers? Learn more about how we can help you get the most out of your customer feedback programs.


How can you build, sustain and scale a customer reference program that actually provides value to your customers while meeting the reference demands from sales and marketing? Learn more about customer reference programs that drive business results.


How do you create meaningful content that adds value for your audience while also driving sales, brand awareness and loyalty? Learn more about our collaborative process for creating content that delivers, or check out our Content Gallery

Just a few of the companies we've worked with... 


Learn more about the shift to the era of customer empowerment


Have a question? Want more information about how we can help your business? Contact us!

Name *